Ten questions, about two minutes. You'll see which of the five rungs your business is actually standing on — and why the obvious fix is usually the wrong place to start.
The five rungs, in order
1Admin — Email, calendar, scheduling — the work that fills the day without moving it.
2Delivery — Answering customers, onboarding them, and resolving the problems they hit.
3Marketing — Producing content and knowing which of it actually brings customers in.
4Sales — Capturing what was said, and following up before the interest cools.
5Leadership — Whether the business can answer its own questions without going through you.
They only work in order. Skip one and it quietly eats the hours that would have paid for everything above it.